Shipping Information

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
U-Pet makes every effort to fulfill all orders as quickly as possible. Please allow us 1-3 business days to process your order. Once the order is shipped, it will take 2-7 business days for delivery depending on the shipment destination; exceptions may apply due to holidays, weather conditions, and other unforeseen circumstances.

WHICH CARRIERS DO YOU USE?
We use UPS or a combination of UPS and USPS. We maybe use P2P International Parcels or Royal Mail for international orders.

DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping services for the following countries:
• Canada: $25 (1 item), $5 (per additional item). Ship from our USA warehouse.
• United Kingdom, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Swaziland, Sweden: $9.99 (1 item), $5 (per additional item). Ship from our Europe warehouse.
• Japan: Free shipping for a limited time. Ship from our Japan warehouse.
• Australia: Free shipping for a limited time. Ship from our Australia warehouse.

HOW DO I TRACK MY ORDER?
Once your order ships, we'll send you an email that contains tracking info and links.
P2P International ParcelsTracked Service: http://www.trackmytrakpak.com/trakpak.aspx
Royal Mail 2nd class tracked: http://www.royalmail.com