Shipping Information

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
U-Pet makes every effort to fulfill all orders as quickly as possible. Please allow us 1-3 business days to process your order. Once the order is shipped, it will take 2-7 business days for delivery depending on the shipment destination; exceptions may apply due to holidays, weather conditions, and other unforeseen circumstances.

WHICH CARRIERS DO YOU USE?
We use UPS or a combination of UPS and USPS. We maybe use P2P International Parcels or Royal Mail for international orders.

DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping services for the following countries:
• Canada: Ship from our USA warehouse.
• United Kingdom, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Swaziland, Sweden. Ship from our Europe warehouse.
• Japan: Ship from our Japan warehouse.
• Australia: Ship from our Australia warehouse.
• Brazil: Ship from our Brazil warehouse.

To find out how much shipping is for your specific order, add the items to your cart and enter your destination to get shipping estimate on Shopping Cart page.

HOW DO I TRACK MY ORDER?
Once your order ships, we'll send you an email that contains tracking info and links.
P2P International ParcelsTracked Service: http://www.trackmytrakpak.com/trakpak.aspx
Royal Mail 2nd class tracked: http://www.royalmail.com